Every server gets their own scorecard with sales per cover, turn time, and what they sell well, so you know what to work with each of them.
View their sales against the house average, and your top 20%. Are they rockstars at upselling cocktails but rarely move a bottle of wine? See whose food numbers are strong but bar sales are lacking. The gap is usually specific, and specific is coachable.
Sales per cover and per check, average turn times, servers’ voids and comps. Filter by shift, or by position, and compare against the house average. After all, the difference between the strongest seller and an average one adds up faster than a price increase would. It’s also part of creating a consistent guest experience no matter which section they’re seated in.
A server who never sells a bottle needs help gaining confidence with the wine list. Another team member whose turn times run long may need help at the pass rather than selling. Targeted coaching is how the floor ends up running smoothly each shift. And when you know who sells the best, you know who belongs on your busiest shifts. Server Insights gives you the specifics for more productive conversations.
Retaining top servers is vital. A scorecard is how you show your strong server where they excel, that you notice their work, and evaluate their case for a different section, shift, or a raise.
Talk to the Upserve team today.
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