Upserve vs TouchBistro

The TouchBistro alternative that knows your regulars.

Keep the iPad your team knows from TouchBistro. Add guest profiles from card payments, menu insights and server reports in one back office.

What changed for other restaurants after switching to Upserve:
30%
Increase in revenue
10%
Decrease in time to table
Comparing TouchBistro? See Upserve in action.

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Who are you?

New or existing customer
Exploring, comparing, or switching
Help, another location, or an upgrade

Pick the one that fits.

Trusted by restaurants and hospitality groups.

Upserve vs TouchBistro: what comes built in.

Both run on iPad and were made for restaurants. Here's how much comes with the POS.

What matters
TouchBistro
Guest profiles
Included
Automatic from every card payment
No sign-up needed
Add-on or limited
Loyalty or Reservations add-on¹,²,³
Keyed on phone or email¹,²,³
Menu insights
Included
Dishes ranked by repeat visits
See what brings guests back
Add-on or limited
Item and food cost reports⁴,⁵
Menu analysis is an add-on⁴,⁵
Server performance
Included
Server scorecards over time
Turn times, check averages, selling strengths
Add-on or limited
Sales and tips by server⁴
Plus shift and labor reports⁴
Reporting
Included
Guest, menu and server views
All in Upserve HQ
Included
Cloud dashboards⁶
Plus CSV exports⁶
Terms
Explained before you sign
Every line itemized
Set in your quote⁷
Auto-renews without 30 days' notice⁷
Included
Add-on or limited

TouchBistro details from public sources, as of October 2026: ¹ touchbistro.com/pricing ² TouchBistro Loyalty and Reservations product pages ³ FitSmallBusiness TouchBistro review (reported) ⁴ TouchBistro Help Center, menu, sales and labor reports ⁵ TouchBistro Profit Management ⁶ TouchBistro Help Center, cloud reporting ⁷ NerdWallet TouchBistro review (Oct 2026, reported)

Keep the iPad. Add the guest.

Your team keeps the device they know. You get guest history, menu insight and server reports without adding a separate product for each.

Orders and payments on Upserve

Keep every shift running from order to payment.

Take orders and payments at the table on iPhone handhelds, so servers stay on the floor.

Upserve restaurant reports

Make your next decision clearer.

Sales, menu and team performance in one back office, ready the morning after.

Upserve guest profile

Make regulars feel recognized.

Guest profiles build from card payments, without a loyalty add-on or a sign-up at the table.

Upserve setup and support

Get started with support behind you.

Menu build, installation, training and 24/7/365 support by phone, chat or email.

Request my free demo
Dishes and an Upserve handheld on a restaurant table
Customer story /
Gross Confection Bar
System reliability, ease of use, easy to teach and learn, GREAT support team
Greg
General Manager / Gross Confection Bar
Portland, ME · Customer since October 2018

Switch from TouchBistro without starting over.

Your team already works on iPad, so the learning curve is shorter. Check your TouchBistro renewal date and notice period, then test Upserve on your own menu. If TouchBistro's add-ons already cover what you need, it may still be the right fit.

1

Map what matters.

Bring your TouchBistro agreement, iPads, printers, add-ons and integrations.

2

Put Upserve to the test.

Walk through your menu, floor plan and trickiest splits. Review the proposed setup and every line of the quote.

3

Plan the move.

Confirm configuration, training, installation and what data can come with you, then set a go-live date ahead of your renewal.

Personalized onboarding

A specialist rebuilds your menu, modifiers, and floor plan with you, so day one feels familiar, not foreign.

Professional installation

Terminals, handhelds, printers, kitchen screens, networking. Our team configures all of it. You run service, we run cables.

Training Mode

Give your team hands-on practice with your actual menu and POS workflows, without affecting live service or reporting.

24/7/365 restaurant support

Chat, phone, or email, any hour. Real people who have worked a rush and know what we are slammed means.

Your whole service, connected. A plan for every stage.

Software from $0/mo
Start with the Go plan
Full POS in every plan
Dine-in, bar tabs & takeaway
Personalized onboarding
Included with Core & Pro
24/7/365 support
Chat, phone & email

Go

For a new opening or single restaurant that needs a reliable, full-featured POS.

SOFTWARE

$0

/ month

Request a demo

Your POS essentials

Dine-in, bar tabs & takeaway

Offline mode

Automatic guest profiles

24/7/365 support

Core

MOST POPULAR

For operators ready to connect service, staff scheduling and daily decisions.

SOFTWARE

$59

/ month

Request a demo

Everything in Go, plus

Scheduling & payroll sync

Upserve Intelligence

Menu build & onboarding

Pro

For growing restaurants and groups that want ordering, loyalty and inventory built in.

SOFTWARE

Custom

Request a demo

Everything in Core, plus

Online ordering included

Card-linked loyalty

Inventory management

Multi-location reporting

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Software prices shown. Processing fees apply. Hardware is sold separately.

Have your TouchBistro quote or statement handy, add-ons included. We'll price the same setup side by side.

Questions operators ask before they switch from TouchBistro.

Why would I choose Upserve over TouchBistro?

Upserve is built for full-service restaurants that want guest, menu and server insight without stacking add-ons. Guest Book builds profiles from card payments, Menu Insights shows which dishes bring guests back, and it all lives in Upserve HQ with personalized onboarding and 24/7/365 support.

Can I keep my TouchBistro iPads?

Both systems run on iPad. We'll check your models and accessories and reuse what we can.

How long does a switch from TouchBistro take?

Menus, hardware, integrations, training and installation all affect timing. We'll map these with you first and build a go-live plan around your restaurant.

How do Upserve and TouchBistro compare on guest data?

TouchBistro keeps detailed guest profiles in its Loyalty and Reservations products. Upserve builds a profile from every card payment, so regulars are recognized even if they never sign up for anything.

What about my TouchBistro contract?

TouchBistro contract length is set in each quote, and agreements are reported to renew automatically unless you give 30 days' notice.⁷ Check your renewal date and notice period before you plan the switch.

What happens to the TouchBistro add-ons we use?

Bring the list: reservations, online ordering, loyalty, gift cards, kitchen display. We'll map what's built into Upserve, what integrates, and what would change before you switch.

See Upserve on the iPads you already know.

Bring your menu and your add-on list. Leave with a clear view of the fit, the setup and the cost.

Request my free demo

TouchBistro and its logos are trademarks of their respective owner. Upserve is not affiliated with or endorsed by TouchBistro. Comparison information is drawn from public sources and is accurate to the best of our knowledge as of October 2026.