Upserve vs SpotOn

The SpotOn alternative built for full-service restaurants.

SpotOn builds guest lists from loyalty and reservations. Upserve learns your guests from every card payment and shows which dishes bring them back.

What changed for other restaurants after switching to Upserve:
30%
Increase in revenue
10%
Decrease in time to table
Comparing SpotOn? See Upserve in action.

Step 1 of 3

Who are you?

New or existing customer
Exploring, comparing, or switching
Help, another location, or an upgrade

Pick the one that fits.

Trusted by restaurants and hospitality groups.

Upserve vs SpotOn: what happens after the check closes.

Both run service and report on sales. Here's where they differ for a full-service room.

What matters
SpotOn
Guest profiles
Included
Automatic from every card payment
No sign-up needed
Add-on or limited
Built from loyalty, orders and bookings¹,²
Full profiles in the Reserve add-on¹,²
Menu insights
Included
Dishes ranked by repeat visits
See what brings guests back
Add-on or limited
Item sales by category and time³
Shows which guests buy each item³
Server performance
Included
Server scorecards over time
Turn times, check averages, selling strengths
Add-on or limited
Sales and discounts by employee³,⁴
Plus end-of-shift reports³,⁴
Hardware
iPad and iPhone handhelds
Tap, dip or swipe at the table
SpotOn hardware only¹
SpotOn processing required¹
Best fit
Full service, 1 to 20 locations
Independent restaurants and bars
Counter and full service, any size⁵
With labor and capital tools⁵
Included
Add-on or limited

SpotOn details from public sources, as of October 2026: ¹ spoton.com/pricing ² spoton.com/solutions (loyalty, marketing, reservations) ³ SpotOn blog, 7 restaurant POS reports ⁴ SpotOn Knowledge Base, server reports ⁵ spoton.com/restaurant-pos ⁶ POSUSA, How to cancel SpotOn (Oct 2026)

One system, with the guest at the center.

SpotOn sells a wide toolkit. Upserve puts the guest on every screen, from the first order to the report you read after close.

Orders and payments on Upserve

Keep every shift running from order to payment.

Take orders and payments at the table on iPhone handhelds, so servers stay on the floor.

Upserve restaurant reports

See the whole night in one view.

Sales, menu and team performance in Upserve HQ, without exporting to a spreadsheet.

Upserve guest profile

Make regulars feel recognized.

Every card payment adds to a guest profile. No loyalty sign-up required.

Upserve setup and support

Switch with people beside you.

Menu build, installation, training and 24/7/365 support from a team that knows restaurants.

Request my free demo
Dishes and an Upserve handheld on a restaurant table
Customer story /
Gross Confection Bar
System reliability, ease of use, easy to teach and learn, GREAT support team
Greg
General Manager / Gross Confection Bar
Portland, ME · Customer since October 2018

Leaving SpotOn? Plan the move before you sign.

Check where you are in your SpotOn term and what you still owe on hardware. Then walk through Upserve with your real menu. If SpotOn's counter-service and labor tools are what you need most, it may still be the right fit.

1

Map what matters.

Bring your SpotOn agreement, devices, integrations and the service details you need to keep.

2

Put Upserve to the test.

Walk through your menu, floor plan and trickiest splits. Review the proposed setup and every line of the quote.

3

Plan the move.

Confirm configuration, training, installation and what data can come with you, then set a go-live date that works around your term.

Personalized onboarding

A specialist rebuilds your menu, modifiers, and floor plan with you, so day one feels familiar, not foreign.

Professional installation

Terminals, handhelds, printers, kitchen screens, networking. Our team configures all of it. You run service, we run cables.

Training Mode

Give your team hands-on practice with your actual menu and POS workflows, without affecting live service or reporting.

24/7/365 restaurant support

Chat, phone, or email, any hour. Real people who have worked a rush and know what we are slammed means.

Your whole service, connected. A plan for every stage.

Software from $0/mo
Start with the Go plan
Full POS in every plan
Dine-in, bar tabs & takeaway
Personalized onboarding
Included with Core & Pro
24/7/365 support
Chat, phone & email

Go

For a new opening or single restaurant that needs a reliable, full-featured POS.

SOFTWARE

$0

/ month

Request a demo

Your POS essentials

Dine-in, bar tabs & takeaway

Offline mode

Automatic guest profiles

24/7/365 support

Core

MOST POPULAR

For operators ready to connect service, staff scheduling and daily decisions.

SOFTWARE

$59

/ month

Request a demo

Everything in Go, plus

Scheduling & payroll sync

Upserve Intelligence

Menu build & onboarding

Pro

For growing restaurants and groups that want ordering, loyalty and inventory built in.

SOFTWARE

Custom

Request a demo

Everything in Core, plus

Online ordering included

Card-linked loyalty

Inventory management

Multi-location reporting

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Software prices shown. Processing fees apply. Hardware is sold separately.

Have your SpotOn quote or statement handy. We'll price the same devices, tools and payment assumptions side by side.

Questions operators ask before they switch from SpotOn.

Why would I choose Upserve over SpotOn?

Upserve is built for full-service restaurants that want to know their guests. Guest Book creates profiles from card payments, Menu Insights shows which dishes bring guests back, and server reports help you coach. It all lives in Upserve HQ, backed by personalized onboarding and 24/7/365 support.

How do Upserve and SpotOn compare on guest data?

SpotOn builds its guest list from guests who share contact details through loyalty, online orders, reservations or digital receipts. Upserve builds a profile from every card payment, so regulars are recognized even if they never join a program.

Can I use my SpotOn hardware with Upserve?

SpotOn runs on its own hardware, so plan for new devices. Upserve runs on iPad with iPhone handhelds. We'll review your printers and network and quote only what you need.

What about my SpotOn contract?

SpotOn's All-In plan has a 2-year minimum term, and leaving early can mean paying the difference on discounted hardware.¹,⁶ Check your agreement first. We'll plan your go-live around it.

Will the tools we use with SpotOn still connect?

Bring your list. Upserve integrates with tools like 7shifts and Restaurant365, and we'll show you what connects, what can stay and what would change.

How should I compare the cost of Upserve and SpotOn?

Compare the complete setup: software, hardware, processing, add-ons and term. Bring a recent SpotOn statement and we'll itemize the same setup in your Upserve quote.

See Upserve next to your SpotOn setup.

Bring your menu and your questions. Leave with a side-by-side view of the fit, the setup and the cost.

Request my free demo

SpotOn and its logos are trademarks of their respective owner. Upserve is not affiliated with or endorsed by SpotOn. Comparison information is drawn from public sources and is accurate to the best of our knowledge as of October 2026.