Guest Book
Imagine having the information to confidently ask this question, right as customers walk through your door. Upserve Guest Book makes it a reality. Collect data from every customer visit, arming yourself with information to ensure that they continue to come back for years.
Upserve creates a unique guest profile for each guest that pays with a credit card, and works behind the scenes to serve you up data about their spend, number of visits, and their favorite menu items. With this information, it’s easier than ever for you to improve customer service and bring customers back.
Give every guest a seamless experience, no matter which location they visit. Upserve unifies guest data across your entire restaurant group, providing a complete view of customer activity and loyalty across all locations.
Empower your team with guest preferences, notes, and VIP tags that make every visit more personal. From favorite dishes to special requests, your staff has the insights they need to create memorable experiences and stronger guest relationships.
Upserve Guest Book creates turn-key “Guest Lists” that automatically organize guests into dynamic lists such as top spenders, loyal regulars, and recent visitors. Gain valuable insights into your customer base and identify the audiences that matter most to your business.
Get a leg up on tonight’s dinner service hours before your first guest walks through the door. See who’s coming in and prepare for VIPs with insight into their favorite menu items.
In the critical hours before service begins, Shift Prep predicts how many guests will visit tonight by considering reservations, past results, holidays, the weather, and more. Prevent getting in the weeds by knowing what might happen, before it happens.
Empower your managers and staff before guests arrive, with information like how many covers are planned and which table is celebrating an anniversary. Upserve pulls insights from past dining data, reservations, and more, so you can make sure your VIP’s preferred entree is ready to be fired, and their favorite server can welcome them with their go-to glass of cabernet.
When your regulars make reservations, Upserve uses their past dining experiences to remember what they ordered last time, so you don’t have to.
See which menu items will be popular with tonight’s repeat guests so you can avoid 86’ing their favorite dish, and improve efficiency and upsell opportunities by allowing servers to make data-based judgment calls, like setting the table with red wine glasses in advance.
Upserve delivers Shift Prep at a custom time of your choosing so you can run your team’s pre-shift meeting armed with news of any late-breaking reservations, challenges, or specials.
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